The Love of a Family

All items are non- refundable.  We are confident that you will be happy with your picture when it arrives. 

Orders that arrive damaged will be replaced as soon as possible. I will ask you for proof of damage (photo). You will not need to send me back the damaged item.

If you request a refund because an item has arrived damaged and it is too late to send a replacement (due to order being for a special occasion) I will refund your order excluding shipping charges.

Refunds will be processed once I received confirmation of damaged item.

All pictures are securely wrapped in layers of bubble wrap and cardboard so should arrive in perfect condition.

We only currently ship to New Zealand and Australia

We only ship to physical addresses only, no PO Boxes.

Shipping is via Pass the Parcel couriers.  You will be provided with a tracking number once your order has been shipped.

Please let me know if you need the item urgently and I will do my best to ship within 24 hours of order and payment.

All orders will be processed within seven days of ordering.  If you need your picture urgently please send me an email.